SPOC — a single point of contact
The help desk receives, classifies and routes every request between remote support and on-site intervention. No passing the buck.
Systems Integrator & Service Provider
Technology, know-how and innovation for your infrastructure.
We design, manage and secure data centres, server farms and IT systems for Public Administration, Large Enterprises and SMEs.
Think. Design. Resolve.
IT is not the solution: it is the tool. Value comes from the ideas and know-how with which we design and govern infrastructures and processes.
ITSM
Design
Cyber Security
On-prem AI & RAG
Green Data Center
Private Cloud & VDC
Business Continuity
2011
Year we were founded
0
CO2 emissions from our Green Data Center
24×7
NOC & proactive monitoring
ISO 9001
certified quality
IT service management
Managed Services & ITSM
Your IT managed as a service: a single point of contact, processes formalised on ITIL best practice and measurable service levels — with hours and capacity sized to your contract.
ITIL processes
Incidents, changes and requests follow documented macro-processes: clear paths, defined priorities, tracked closures.
KMDB & CMDB
Every ticket enriches the knowledge base and the asset map: the service improves with every closure.
SLAs & reporting
Response and resolution times agreed and measured, with periodic reports: the service is judged by its numbers.
What we do
End-to-end managed services
A single point of direction for infrastructure, continuity, security, private cloud and development. Our organisation: Business Units and Competence Centres integrated with your IT department — a major advantage for the service lifecycle.
Data Protection
Stop talking about technology — let's talk about risk management. We analyse your data and support you in implementing backup, retention, replication and restore correctly. The DPaaS solution that paves the way to a disaster recovery plan.
Find out more about Data ProtectionBusiness Continuity & DR
From Business Impact Analysis to Disaster Recovery Plan: tested plans that make the difference between restarting quickly and staying blocked for days.
Find out more about Business ContinuityCyber Security
Web Application Penetration Test, Vulnerability Assessment & Penetration Test, Web Application Firewall as Service
Find out more about CybersecurityHybrid/Private Cloud & VDC
Hybrid-private cloud and virtual data center on dedicated, isolated and scalable infrastructure, hosted in our Green Data Center.
Find out more about Private Cloud & VDCNOC & Monitoring
Proactive 24×7×365 oversight of networks, systems and applications, based on ITIL best practice, with structured incident management.
Find out more about NOC and MonitoringDevelopment & AI
Tailor-made software, CMS, process orchestration and solutions with agents and RAG architectures: AI that genuinely answers from your data.
Find out more about Development and AIGreen Data Center · Zero emissions
Looking for a data centre in Italy that respects the environment, without compromising on power and security?
Built at 00GATE, our data centre is certified Green by Accredia® and designed for minimal environmental impact: among the first of its kind in southern Europe.
- Timber structure for minimal thermal transmittance
- Low infrastructure density, with only 50% of rack space in use
- Convective free cooling, with no refrigeration units
- Energy from renewable sources: solar and wind, no combustion
Sectors
We know your constraints and speak your language
Local Government
Digital services and infrastructure for municipalities and local authorities.
Learn more about Local GovernmentHealthcare
Reliable, secure systems for healthcare facilities and service continuity.
Learn more about HealthcareLarge Enterprises
Critical infrastructure and IT governance at scale.
Learn more about Large EnterprisesSMEs
Turnkey managed solutions, sized to the needs of SMEs.
Learn more about SMEsOur method
A clear, measurable, shared journey
Analysis, design, delivery and support: a phased method that reduces risk and makes every choice verifiable together with you.
Discover our methodAnalysis
Infrastructure assessment, Business Impact Analysis and feasibility study.
Design
Subsystem architecture and implementation plan, validated before release.
Delivery
Supply, set-up and configuration of systems, testing and a controlled kick-off.
Support
Management, maintenance and continual improvement across the service lifecycle.
Let's talk about your infrastructure
Tell us what you need and we'll arrange an initial conversation, with no obligation.
From the blog
Experience from the field, not brochures
Governance
AI Act: what actually kicks in on 2 August 2026 (and why it affects you even if you "don't do AI")
You've read everywhere that "the AI Act has been postponed to 2027" and you've relaxed. Bad idea: only high risk has slipped. On 2 August, transparency, penalties and operational authorities arrive — and they concern anyone with a chatbot on their website or publishing generated content. Here is what to do in three weeks.
AI & Data
Why your RAG isn't working: it's the retrieval, not the model
When a document assistant answers badly, the instinct is to change the model or rewrite the prompt. That is almost always the wrong move: the problem sits upstream, in the search that decides which documents the model reads. And it can be measured — before you spend.
AI & Data
On-premise RAG: five lessons from a platform we actually built
We built and put into production a RAG platform that is entirely on-premise — today it is called ACME ECMS IA & RAG Integration. These are the five things we wish we had known before we started.
