An IT service does not end at go-live: that is where it begins. We manage the complete service life cycle following the ITIL Service Lifecycle approach, so that strategy, design, transition, operation and continual improvement are phases of a single journey — not departments that never speak to each other.
The phases
- Strategy and design: requirements, service levels, architecture
- Transition: controlled releases, testing, change management
- Operation: day-to-day delivery, incident and request management
- Continual improvement: measurement, review, evolution
Benefits
- A single end-to-end owner across the entire life cycle
- Verifiable phases and outputs: no grey areas between project and operation
- The advantage of our model: the Competence Centres that do the design are integrated with the people who manage and support
