Our Network & Security Operations Center handles every aspect of server and network monitoring, interfacing with the devices in the customer's infrastructure, and acts proactively to resolve the most complex issues and safeguard service continuity.
What it solves
- Active and proactive monitoring of servers, networks and applications, 24×7×365
- Incident management based on ITIL best practice: communication to the functions concerned and tracking through to resolution, with constant attention to prevention
- Oversight of the correct operation of the IP networks supporting business activities
- For unforeseeable events (power outage, severed fibre): immediate escalation procedures to the designated engineers
Key points
- A lean, flexible structure, clear decision-making roles, fast responses
- Methodological and technological tools aligned with market standards
- Constant, uninterrupted availability of resources, even during unplannable peaks
- Customisable standard procedures: repetitive scheduled activities can be delegated to the NOC — backup checks, patching, log review
When oversight also covers workstations and user support, the NOC works in tandem with our SPOC/Help Desk model: a single point of contact, priority-driven queues, a shared KMDB/CMDB and formalised macro-processes — see the diagrams in the ITSM service.
Who it's for: anyone delivering services that cannot stop, who wants to turn monitoring from a reactive cost into strategic oversight.
